Q. What type of payments do you accept?
A.
PayPal has
been selected as our secure online shopping cart partner. Credit cards
accepted through PayPal are Visa, MasterCard, American Express, and Discover.
Q. I don't have a PayPal account - can
I still order?
A. Yes! You will go through an alternate checkout using your credit card.
You will be given the option of signing up for a PayPal account if you
would like.
Q. I do not live in the U.S.A. - will
you ship to other countries?
A. Yes, but please contact us first so that we can determine shipping
charges - they may be a bit higher depending on where you live.
CONTACT
Q. When
will my order ship?
A. Many items are ready to ship immediately, and others may take up to
14 days to be custom made. Your order will ship when the entire order is
ready. You will receive an email giving you an approximate date of shipment.
Q. What are the shipping charges?
A. Shipping rates are listed below.
If an item is heavy there may be an extra
charge,
but this information will be in the description
of the item.
We ship USPS.
Amount of order: Shipping
charge:
up to $20.00
$5.00
$20.01 to $65.00
$9.00
$65.01 to $100.00
$15.00
$100.01 to $200.00 $25.00
$200.01 and up
$35.00
Q. What if I want to change the quantities
of my order?
A. Simply click on "View Cart" at the bottom of any page and there
you can change the quantities to more or less of anything on your order. Be
sure to click "update cart" after making the changes.
Q. I can't seem to get the "add to cart" button to work. Nothing happens.
A. If you have a software program that prevents pop-up ads, try
disabling it for a few moments. PayPal's shopping cart should then display
when you click the "add to cart" button. If this doesn't solve the problem,
please contact us and we will email you, discuss your order and send you
a PayPal invoice.
CONTACT
Q. Why do you have the copright notice
on top of the geocaching graphics? It makes it harder to see them.
A. We agree, but someone stole our adult designs from the webpage and used
them to print an item for sale on eBay,
so we felt we had to protect our designs, as they represent hours of hard
work.
Q. What is your return or exchange policy?.
A. We do not stock our products ready to ship, but purchase materials and
prepare each item as it is ordered. For this reason, we welcome you to ask
questions concerning sizes and colors etc. Since many items are customized
as well, we do not accept returns. However, if there is an error on our part,
or an item is damaged in shipping, we will certainly offer replacements on
return of the item.